Shipping policy
At Homyoon, we are committed to delivering your lighting products safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding Sundays and public holidays.
During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destination
Homyoon currently ships exclusively within the United States.
At this time, we do not offer international shipping.
Estimated Delivery Time
Order Processing: 1–3 Business Days
Standard Shipping: 5–8 Business Days
Delivery times begin after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Shipping Rates
Shipping costs are calculated during checkout based on your delivery address and the products included in your order.
From time to time, Homyoon may offer free shipping promotions on qualifying orders. Any applicable promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available through the carrier's tracking system.
Incorrect Shipping Information
Customers are responsible for providing accurate billing and shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, Homyoon cannot be held responsible for delivery delays, lost packages, or additional shipping costs.
If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order has been shipped.
Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost during transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive an incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
Your order number
Photos of the product
Photos of the shipping packaging
A brief description of the issue
After reviewing your request, we will arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
Severe weather conditions
Natural disasters
Shipping carrier delays
Public holidays
High shipping volumes
Other unforeseen events
We appreciate your patience and understanding should these situations arise.
Contact Us
If you have any questions regarding this Shipping Policy or your shipment, please contact us.
Business Name: Art Dreams LLC
Store Name: Homyoon
EIN Assigned: 33-2170119
Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States
Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States
Phone: +1 (352) 642-4699
Email: support@homyoon.store
Customer Service Hours
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Public Holidays: Closed